|
|
 |
|
|
Congratulations. Shipping is one of the most important things to consider before making a purchase. Not all shipping methods are alike and unfortunately, many online retailers offer free shipping and cut corners by using a shipper better suited for hauling rocks than fine furniture. Humble Abode has delivered thousands of orders to customers throughout the US over the past 11 years selling furniture online. At Humbler Abode, the main focus of our shipping program is service, reliability, quick transit, value, and the safest undamaged delivery. Watch out for companies offering 'curbside delivery', 'back of truck delivery', or 'common carrier' as they often result in damages, missed deliveries and poor service where customers have to unload everything from the street.
All our standard deliveries are FREE to the front entrance at ground level. We believe that furniture should never be the responsibility of our customers to unload from the back of a truck. We also provide White Glove delivery for an extra minimal charge for most products. When your order has been placed, our purchasing department will provide an estimated ship date within 24-hours via email you have provided once we have heard back from our distribution centers. Depending on your order, certain items can ship from multiple locations and with different delivery dates. Once your order has shipped, we will provide you with the carrier’s name, contact information, and tracking number to schedule delivery.
Small items: Smaller items such a bed frames, some Twin/Full size headboards, and footboards are shipped with UPS or FedEx and typically do not require a signature service. Once the order is picked up, a tracking number will be issued. Shortly thereafter you will receive an email notification that your order is in transit and this email will contain your tracking information. For small items, the carrier will not schedule a delivery appointment. If the driver feels it is safe to leave your items for you, he or she will do so. Otherwise a call tag will be left on your door so you can make alternate arrangements.
Large items: Humble Abode ships large furniture orders, such as most bed sets, with companies that specifically deliver furniture and will bring your order to the door of ground floor residences (*If you need inside or upstairs delivery, please see Inside/Upstairs delivery below). Our furniture carriers are experts at delivering large furniture to residential addresses and once the order is picked up, a tracking number will be issued. Shortly thereafter, you will receive an email with the subject “Receipt” followed by your order number. This is notification that your credit card has been charged and the order is in transit. Our specialty furniture carriers will not attempt delivery without first contacting you to schedule a delivery appointment as we do require that someone be there to inspect the packages and sign for them. Our carriers will leave your order without an inspection and signature if they have specific instructions from you to do so but if you choose to waive the signature requirement, please be aware that you will be releasing Humble Abode and our carrier from any liability regarding loss, damage or returns.
Our carriers are professionals and do their very best to deliver within the scheduled delivery window. However, unforeseen circumstances like mechanical difficulties or weather conditions may delay a delivery past the appointment deadline. These delays are very rare but if your delivery has not arrived within 1/2 hour of the end of the delivery window, please call Humble Abode and a representative will contact the carrier and get an update for you or make other arrangements. We will do everything possible to assist you if your order is delayed but Humble Abode cannot be held responsible for such delays and all other policies still apply. A $50 fee will be charged for all scheduled appointment deliveries where the receiver is unavailable during the agreed upon time.
Inside Delivery and/or Assembly: Humble Abode offers two levels of White Delivery Services:
1. White Glove Inside Delivery - Includes inside placement and up/down two flights of stairs.
2. White Glove w/ Light Assembly - Includes inside placement, up/down two flights of stairs, unpacking, debris removal, and light assembly.
Please Note: Once an item has shipped, the order cannot be cancelled and becomes subject to our return policy. If you refuse an order, our return policy applies and actual roundtrip shipping costs plus a 25% restocking fee will be deducted from any refund due. Humble Abode will not accept a cancellation on made to order items after the item has been placed into production.
Humble Abode, Inc. reserves the right to send a replacement item or replacement part for defective or damaged items. Damaged items must be noted at the time of delivery and defective items must be reported to Humble Abode within five (5) consecutive days. If damaged items are signed for without inspection, the cost of replacing the piece or pieces will be the responsibility of the consumer. If you decide you do not want parts or a replacement unit, the remaining items and parts can be returned under our standard return policy. If a product arrives and is the incorrect item due to an error made by Humble Abode, Inc. or the manufacturer and it cannot be corrected with a full replacement or replacement parts, Humble Abode, Inc. will be responsible for the cost of returning the item or items.
|
|
|
|
|
